HomeGlossySign in

Refund policy

You get a full refund within 14 days of a payment when none of the photos from that payment were used.

Last updated on

What this covers

  • Photo packs.
  • Plan payments, monthly or yearly. Each payment counts on its own, renewals included.

When we refund

When both of these are true:

  • You ask within 14 days of the payment date.
  • None of the photos that payment gave you have been used for an edit.

Your photos are spent in a fixed order (the ones that expire soonest first), so we can always see which payment a used photo came from.

How to ask

Paddle, our reseller, handles every payment and refund. The money goes back to the card or account you paid with; how long it takes to appear depends on your bank.

What happens after a refund

  • The photos from the refunded payment are removed from your balance.
  • A refund does not cancel a plan by itself. To stop renewals, cancel it in Plan and billing; the plan runs to the end of the period you paid for.

Your rights

This policy does not limit any right you have under the law or under Paddle’s buyer terms. See also our terms of service.